At LIGHTOUT SKINCARE, we value our customers and strive to provide high-quality skincare products and excellent service across Pakistan. Please read our refund and exchange policy carefully before placing an order.
Eligibility for Refunds & Exchanges
Customers may request a refund or exchange if:
- The product received is damaged, defective, or incorrect.
- The item is unused, unopened, and in its original packaging.
- The request is made within 3 days of receiving the order.
Non-Refundable Items
For hygiene and safety reasons, opened or used skincare products cannot be refunded or exchanged unless the product is defective.
Refund Process
Once your request is approved, the refund will be processed within 5–7 business days. Refunds may be issued through bank transfer or the original payment method, depending on the order type.
Exchange Policy
If you receive the wrong or damaged item, we will arrange a replacement after verification of product images and order details.
Order Cancellation
Orders can only be canceled before shipment. Once the order has been dispatched, cancellation requests will not be accepted.
Contact Information
📞 +92 313 9679896
📧 lightout.skincare@gmail.com
